QM ISO - Q3 Activity

Which is not part of Henkel's Strategic Priorities?

• Sustainability

• Lead in ESG

• Be lean, fast and simple

Employees should know QM & ISO information based on these 3 levels of knowledge

• state, know, find

• state, explain, find

• state, explain, navigate

Which is NOT a focus area of Henkel strategic framework, 'Purposeful Growth?'

• Sustainability

• Increase Agility

• Future-ready Operating Model

What are the documents found in Signavio?

• Process Card, Process Control, SLA

• Documentation Card, Process Documentation, SLA

• Process Card, Process Documentation, SLA

Where is Job Description stored?

• Local Sharepoint

• Global Sharepoint

• MS Teams

Provides information regarding the team’s performance in terms of certain metrics, i.e., Speed, Quality and Value or Cost

• MOM

• SLA

• KPI

Used to evaluate if all processed requests are correct/ with defect

• CCA

• Risk Analysis

• Test of Controls

Tool that provides the organizational structure within Henkel

• Signavio

• VISO

• MS Teams

Where GBS+ Quality Management Policy & Goals is stored or explained?

• Local Sharepoint

• Global Sharepoint

• MS Teams

What are the 4 basic principles of ISO & QMS?

• Plan, Do, Check, Act

• Plan, Develop, Check, Act

• Prepare, Develop, Check, Act