Know Your Brand

What does Crowne Plaza want to be known for?

• Beautiful guest rooms

• Colleagues and guest that laugh together

• In our name

• Accommodating all business needs

Use of a guest's name turns a process into a __________________.

• Transaction

• Efficient Interaction

• A Personal Interaction

• Mere Formality

What is Crowne Plaza Service Style

• Dare To Connect

• In our Name

• Dare to Make the First Move

• Enable Quality Downtime

Which type of guest are Crowne Plaza hotels primarily focused on?

• Business Travelers

• Leisure Guests

• Families

• People organizing weddings and celebrations

What words best describe how we want to make our guests feel?

• Like individuals

• Connected, Cared About and Supported

• That we’re on their side

• Like Friends

Which service behavior means we pay attention to our guest’s moods and needs and change our pace, tone and take action to help a guest?

• Dare to Make the First Move

• Adapt to the Moment

• Relate to Business Needs

• Enable Quality Downtime

Dare to Connect has no impact on Guest Love or HeartBeat scores.

• True

• False

• Don't Know