Hotels

What is the first thing you should say when arriving at the hotel?

• Hi, I would like to check-out please

• Do you have a reservation?

• Hi, I’d like to check-in please

• Where can I find my room?

If they ask you: Do you have a reservation? - What should you respond?

• Yes, I have a reservation for 1,2,3, etc room(s)

• Yes, it’s under Christian Wertz

• Yes, it’s under my name

• Yes, do you have an airport shuttle?

What does “How long will you be staying?” mean?

• Means how many rooms you reserved

• It means how many nights you will be staying at the hotel

• It means if you want adjoining rooms

• Means how many minutes you will be staying at the hotel

What is an airport shuttle?

• A service that drives you from the hotel to the airport

• A room that is close to the airport

• An app that allows you to ask for extra towels

• A service similar to a taxi

The bill indicates...

• The cost for the airport shuttle

• How many rooms you reserved

• Tip

• How much money you need to pay

Bellhops are standing out of the hotel and take your bags to the front desk

• True

• False

What are adjoining rooms?

• Better rooms similar to suites

• Rooms that are connected with a door

• Cheaper rooms that are smaller than normal ones

• Rooms that offer a great view form your window

Complimentary breakfasts are...

• Only offered to VIP members

• Continental (Buffet)

• The most delicious breakfasts in hotels

• Free