CHAPTER 8 REVISION

What is change?

• constant and inevitable in business

• annoying and hard to deal with

• avoidable in a business

• optional for a business

TRUE or FALSE

A successful business can respond to, manage and adapt to change or drive change in the market.

• TRUE

• FALSE

Which of the following statements are true about change management?

• process of transforming a business form current state to desired future state

• requires structured approach that includes planning, implementing, controling and reviewing

• the aim is to implement strategies for effecting change in a business

• management always needs to aware of what needs to be changed, and make it happen immediately

In relation to change, which of the following is NOT included in the internal environment?

• owners and managment

• customers

• organisational structure

• employees

The operating environmental factors outside a business that can influence change include?

• customers, managers, employees

• legislation, competitors, staff

• customers, competitors, suppliers

• culture, structure, suppliers

Select any of the following that are elements of the external macro environment.

• political

• environmental

• customers

• structure

• legal

What is vision for change?

• the how of change

• the why of change

• the need for change

• the decision for change

What is strategic planning in change?

• the why of change

• the how of change

• the drive for change

• the team for change

TRUE of FALSE

professional consultants and services are not valuable in change as they can get in the way of the process and slow things down.

• TRUE

• FALSE

Which of the following is not a step in Lewins change theory and model?

• CHANGE

• UNFREEZE

• REVIEW

• REFREEZE