
Service Excellence
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
0 sec • 1 pt
Apa yang dimaksud dengan service excellence?
Pelayanan yang terbaik/Prima
Pelayanan oleh Pekerja terbaik
Pelayanan yang Ramah tamah
Pelayanan yang disertai senyum, salam, sapa, sopan, santun
2.
MULTIPLE CHOICE QUESTION
0 sec • 1 pt
Berikut adalah yang dimaksud dengan customer, terkecuali?
Orang yang membutuhkan pelayanan kita
Vendor
Penyedia jasa
masyarakat sekitar
3.
MULTIPLE CHOICE QUESTION
0 sec • 1 pt
Siapakah yang dimaksud dengan internal customer?
Orang yang menyewa jasa kita
Semua orang yang bekerja didalam satu perusahaan dengan kita
karyawan gedung
Orang yang membeli barang
4.
MULTIPLE CHOICE QUESTION
0 sec • 1 pt
Siapakah yang dimaksud dengan external customer bagi AEON delight Indonesia?
Penyedia barang dan jasa
Atasan dan rekan kerja
Orang yang menggunakan jasa AEON delight Indonesia
Karyawan Head Office AEON delight INdonesia
5.
MULTIPLE CHOICE QUESTION
0 sec • 1 pt
Berikut adalah sikap yang sebaiknya kita berikan terhadap pelanggan, kecuali?
Menjalankan 5S
Menganggap customer adalah orang penting
Menjalankan pekerjaan secara konsisten
Berpenampilan sesuai keinginan sendiri
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud dengan kepuasan pelanggan ?
Ukuran yang menunjukkaan tingkat kepuasan pelanggan
Kepuasan yang diberikan oleh semua orang
Rasa senang bila menerima pelayanan
Kepuasan saat memberi pelayanan
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut sikap yang harus dimiliki ketika memberikan pelayanan kepada pelanggan, kecuali ?
Pikiran negatif
Pengetahuan
Perilaku
Keterampilan
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