Physical cases

Q.Selt result is 40 and customer is exchange

• Escalate direct to iu Team

• let customer connect from his main

2.If customer has unpaid bills and he pass grace period we will

• Continue troubleshooting with customer

• stop troubleshooting and inform cst to pay his bill

After completing PO will be consider as a fix

• True

• False

changing router is consider fix

• True

• False

Q.cst has noise fluctuation diagnose CCA action will

• escalate to iu without any troubleshooting

• inform customer to check with other cpe

• inform customer to remove this diagnose and run fix again

Q.Cst has stolen cable You will

• Escalate to iu after do all steps needed

• Escalate to iu with 1 day

• Escalate to iu with 3 day

Q.Technician dispatch is recommended Mean cst face

• Physical problem

• Logical problem

8.Cst is facing BLQ while he has Tech Dispatch is recommended 1st step will be

• Ask customer to remove Diagnose

• Connect from main

Cst Has adsl led down , matrix down , has 12 logs last 12 hour and has no logs last 3 hours so will handle

• Data down

• Physical instability

CSt is facing data down after Connecting from main wire customer become up and stable CCA Will

• inform customer to change his cpe

• inform customer by solvent

• let customer change his splitter