BO to CSQP Day 3

What is the correct opening spiel?

• Thank you for calling, my name is _____________. How may I help you today?

• Thank you for calling Pearson, my name is _____________. How may I help you today?

• Thank you for calling Pearson, my name is _____________. May I have your Pearson Account number?

• Thank you for calling, my name is _____________.

Select 3 that can be considered for account verification.

• last 4 digits of the credit card

• email address

• Pearson Account Number

• Registered Telephone Number

Where can you find the Pearson Account Number?

• Invoice

• On the website

• Bill to address

• Customer's account

Where can you find ipay link on the website?

• Products

• Order Tab

• Contact us

• FAQ

A quote is valid for a maximum of ____ days?

• 30

• 45

• 25

• 60

Up to how many items can be added in a single cart?

• 15

• 20

• 25

• 50

Which tab on the website can you find telepractice?

• Professional

• Large Scale

• Training

• Digital Solutions

What is the TAT for standard delivery for orders placed over the website?

• 3-5 business days

• 10-15 days

• 10-15 business days

• 7 business days

What is the TAT for expedited delivery for orders placed over the website?

• 3-5 days

• 10-15 days

• 10-15 business days

• 7 business days

What is the toll free number for customers in Australia?

• 1-800-882-313

• 1-800-882-385

• 1-800-882-333

• 1-800-882-345