What is change management?

• the application of a theory and a model to implement change.

• a planned and structured approach that moves a business from its current state to a desired future state.

• a desired or future state in which an organisation will be after a change has been implemented

• a tool used to identify and analyse the positive factors (driving forces) and negative factors (restraining forces) in an environment where change is occurring.

What is a change management theory?

• A system of ideas that is the basis of a concept of change.

• The step-by-step process to change.

What is a a change management model?

• A system of ideas that is the basis of a concept of change.

• The step-by-step process to change.

What is Kurt Lewin's change management model?

• A three-step process to change

• Unfreeze - change - refreeze

• An eight-step model for change

• Create the climate for change - engage and enable the organisation - implement and sustain the change

• Create the need for change - empower the change - solidify the change

What is the first step of Kurt Lewin's change management model?

• Creating the need for change (unfreeze)

• Empowering the change (change)

• Solidifying the change (refreeze)

What does the first step of Lewin's change theory and model involve?

• Recognise the need for change

• Determine what needs to change

• Encourage the replacement of old behaviours and attitudes

• Manage and understand the doubts and concerns

• Plan the changes

What is the second step of Kurt Lewin's change management model?

• Creating the need for change (unfreeze)

• Empowering the change (change)

• Solidifying the change (refreeze)

What does the second step of Lewin's change theory and model involve?

• Implement the changes

• Help employees to learn new concept or points of view

• Encourage the replacement of old behaviours and attitudes

• Changes are reinforced and stablised

• Plan the changes

What is the third step of Kurt Lewin's change management model?

• Creating the need for change (unfreeze)

• Empowering the change (change)

• Solidifying the change (refreeze)

What does the third step of Lewin's change theory and model involve?

• Integrate changes into the normal way of doing things

• Develop ways to sustain the change

• Celebrate success

• Changes are reinforced and stablised

• Plan the changes