Performance Management and KPI's

KPIs is called

• Kent Painter Ink

• Key Performance Indicator

• Kaplan Pet Inbox

• Kate Pay International

KPI is used to measure the performance of employee

• True

• False

KPI should follow SMART Goals

• True

• False

Which one is not a SMART Key performance indicators

• Selling 25 mobiles in one day

• Getting 25% customers back to store in one year

• Increasing the sales

• Introducing 1 new design of laptop in 2019

Performance management systems a meant ________.

• to identify numbers of new workers needed in an organization.

• to create a harmony relationship between employer and workers.

• to ensure the workers manner is aligned with organization goals.

• to encourage safe and healthy working environment in the organization.

What should be done by the manager for the low performance employee?

• firing the low performance worker

• give additional incentive for motivation

• conducting interview and counselling

• salary cutting for low performance worker

Below are the parties involved in performance appraisal EXCEPT:

• manager

• employee

• customers

• government

Benefits of retraining programs would not include:

• Update Skills and provide continuous learning for employees

• It is expensive and will not always achieve required result

• Increases overall productivity which ultimately increases revenue

• Workplace outcomes and motivation increases

Which one of these isn’t a KPI?

• Number of sales
• Level of wastage
• Growth of workplace accidents
• Rate of productivity growth

Which KPI focuses more on operations than human resources?

• Level of wastage
• Rate of staff absenteeism
• Level of staff turnover
• Number of workplace accidents