Taking Phone Message

Taking Phone Message

KG - Professional Development

10 Qs

quiz-placeholder

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Taking Phone Message

Taking Phone Message

Assessment

Quiz

English

KG - Professional Development

Hard

Created by

Fadhil Immas

Used 20+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The statement below which is appropriate for ending the phone conversation is ....

Alright, I’ll tell him

Don’t forget to tell him

See you tomorrow morning then

Sorry, I’ll call him first

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

It’s all right

Hold the line, please

Wait an hour, please

Sorry to keep you waiting

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

Can I talk to Susan Olivia?

Shall I call you with your last name?

May I know who’s calling, please?

What’s your name?

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”


Sofyan: “I want to call Mr. Brian at Room 24”


Receptionist : “Sorry, the line is busy”


Sofyan: ......

Could you call back later?

May I take a message?

Just a moment, please.

Could I leave a message for him?

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alrigt. Thank you”

Could you speak to Mr. Aziz, please?

Can I take a message from you?

Could I speak to Mr. Aziz, please?

Would you like to call him again?

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Andre: “I need to book a room for this weekend. May I know the rate?”


Banu: “ ........… and which room would you like to have, single double?”


Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

Will you put me through Mr. Brown?

Can I talk to the manager?

May I leave the message?

May I know who’s speaking?

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Caller: “Hello ....…”


Receiver: “Yes, speaking.”


Caller: “I need some information about the product you launched yesterday.”

Could you tell me about your product, please?

Who’s speaking?

Could I speak to Mr. Iwan, please?

Could you put me through to Doni?

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