NH WEEK 1 DISCUSSION REVIEW

What are your adi tools to help tour customer's?

• SBS

• Service Hub

• Salesfarce

• Adyen

• OSI

What type of Return Label can you create in Service Hub?

• Return for Refund

• Return for RA

• Return for Reship

• Return for Exchange

• Refund for RA

What will you put in Merchant information when creating an RA Label in USPS?

• Just type in ADIDAS

• Leave it blank

• Put in RA and case number

• Put in USPS and case number

What are some of Fedex Delivery Manager's Benefits below:

• Receive alerts about their Fedex package

• Getting delivery instructions

• They can sign for the package

• Can use the app to manage delilvery

• Request for click and collect

True or False: After 10 days the exchange is cancelled and a return is initiated instead.

• True

• False

True or False: If the return label is scanned, within 10 days then the exchange is cancelled.

• True

• False

The dollar amount for the product that our warehouse must be inspected first before an exchange to be processed is?

• $189 and below

• $279 and above

• $199 and above

• $289 and below

• $179 and above

If a customer has a yeezy shoes and wants to change shipping address, what will you do?

• Yes, I will help the customer to change her shipping address

• No, we don't have an option to do an address change yet

• Yes, as a one time exemption

• No, we can not change the address because it is a yeezy shoes

Do I need to change the details or put something in the subject field in Salesforce?

• No, it was not discuss to us.

• Yes, to be more specific

• No, it will always be a default subject

• Yes, it is required

What are some of the refunds tagging that you'll need to seek TL's approval when processing a Service Hub refunds?

• Defective Article

• Tax Exemptions

• Pure compensation

• Manufacturing Defect