Total Quality Management (TQM)

Total Quality Management Focuses on

• Employee

• Customer

• Both (a) & (b)

• None of the Above

Which of the following is responsible for quality objective?

• Top level management

• Middle level management

• Frontline management

• All of the above

TQM & ISO both focuses on

• Customer

• Employee

• Supplier

• All of the above

While setting Quality objective, ________ to be considered.

• Customer need

• Organizational need

• Supplier need

• Worker need

What is ISO?

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None of the above

The main business process objective(s) are

(i)Customer service

(ii) Profit & loss

(iii)Employee satisfaction

The Correct Answer is

• (i) only

• (i) & (ii)

• (i) (ii)& (iii)

• None of the Above

The customer requirement to be reviewed

(i)Before supply of product

(ii)After supply of product

(iii)Before commitment of supply of product

The Correct Answer is

• i & ii

• i & iii

• ii & iii

• None of the above

Current quality concept is

(i)Increase in production

(ii)Continual improvement

(iii)Prevention of defect

The Correct Answer is

• i & ii

• i & iii

• ii & iii

• None of the above

Employee should be involved in

(i)Decision making

(ii)Participation

(iii)Union

The Correct Answer is

• i & ii

• i & iii

• i, ii & iii

• None of the above

Quality is a problem because

• Workers don’t do the job

• It is expensive to control

• All processes have some variation

• Management do not fund projects