Taking and leaving a message

Jefry: “Good morning. This is Jefry calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

What is the appropriate answer to respond Mr. Jefry?

• Sorry to keep you waiting

• Wait an hour, please

• It’s all right

• Hold the line, please

When someone want to leave a message, he or she should say.....

• Can you tell him that........

• Would you like to leave a message?

• I'm afraid he is in a meeting today

• Hold the line please

Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• I’m sorry

• You’ve got a message

• He isn’t here

Mr. Sam: “Hello, this is Sam. May I talk to Mr. Roger?”

Receptionist: “I'm sorry, he isn’t available right now.”

Whom does the caller want to speak to?

• Mrs. Roger

• Mr. Roger

• Mr. Ray

• Mrs. Rose

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

The statement below which is appropriate for ending the phone conversation is ....

• Alright, I’ll tell him

• Don’t forget to tell him

• See you tomorrow morning then

• Sorry, I’ll call him first

Tags

CCSS.L.1.6

CCSS.L.3.6

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?