Contact Center Sevices

Telephonic Customer Service Agents work within what type of setting?

• Dining Room

• Classroom

• Call Center

• Sanctuary

What type of Call Center Customer Service is provided by a CSR?

• Auto Repair

• Inventory

• Billing

• Painting

Which Employee Type is responsible for his/her own payroll tax payments?

• Contractor

• W-2 Employee

• Volunteer

• Parent

An inbound call is initiated by....

• General Manager

• Quality Assurance Manager

• The Customer

• Store Owner

Which is a type of call center operation?

• Day Care

• Outbound

• Informercial

• Shopping

Customer Service Reps Who Work From Home is in what worker category?

• Teleworker

• Farm Worker

• Postal Worker

• Multi Level Market Agent

People who are good with helping people may choose to work in which type of job?

• Scientist

• News Reporter

• Management

• Customer Service

Which is not a call center operation?

• Billing

• Reservations

• Landscaping

• Collections

The Call Center Agent is the first impression a company makes

• True

• False

Which title is not used in reference to a customer service agent?

• Customer Support Professional

• Call Center Agent

• Engineer

• Customer Service Representative