Service Marketing
Authored by Shweta Mokal
Education
University
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10 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Characteristics of Services are
Intangible
Tangible
Inseparability
Homogeneous
Heterogeneity
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The service tringle outlines all the relationships that exists between the company, the employee and the Customer.
True
False
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
External Marketing is any..............to customer or potential customer that happens ............. service deliver
(a)
4.
FILL IN THE BLANKS QUESTION
2 mins • 1 pt
Aims of external marketing ------------------.
(a)
5.
FILL IN THE BLANKS QUESTION
45 sec • 1 pt
(a) are Internal Customers.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Interactive Marketing occurs when _____
Employee and Company interacts
Employee and Employee Interacts
Employee and Customer Interacts
Customer and Company Interacts
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service is an act or preference offered by one party to another.
True
False
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