Communication Vocabulary

empathetic listening in which the listener echoes, restates, and clarifies

• active listening

• agressive communication

• assertive communication

• communication

self-serving communication that does not take a listener's feelings and rights into account

• active listening

• agressive communication

• assertive communication

• communication

Means of communication that is not pushy or bossy but is also not soft. Useful in dealing with upset customers

as it both defuses their anger and gives them confidence that you know what you're doing.

• active listening

• agressive communication

• assertive communication

• communication

the exchange of information, thoughts, ideas, and feelings

• active listening

• agressive communication

• assertive communication

• communication

the ways in which someone interacts with and delivers information to others when communicating

• communication style

• decoding

• either/or fallacy

• feedback

the process by which the receiver interprets the sender's message

• communication style

• decoding

• either/or fallacy

• feedback

the oversimplification of an issue into a choice between only two outcomes or possibilities

• communication style

• decoding

• either/or fallacy

• feedback

The response to a message that a receiver sends to the source

• communication style

• decoding

• either/or fallacy

• feedback

Communicating without the use of words.

• non-verbal communication

• passive-agressive communication

• passive communication

• passive listening

always plays the victim doesn't assume responsibility for oneself resentful if they don't want to do something

angry to sacrifice themselves

• non-verbal communication

• passive-agressive communication

• passive communication

• passive listening