Selecting people who accept change is a way to overcome resistance change.

• True

• False

The four functions of management is being carried out by an individual called_________?

• Supervisor

• Manager

• Subordinate

• President

Which statement is true regarding planned change?

• The activities that are proactive and purposeful; they are intentional, goal-oriented activities.

• The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.

• The change agents are people who react to and assume the responsibility for managing change activities.

• Is accidental in nature.

Which of the following is an external force that would cause a company to make an organizational change?

• A booming economy

• The naming of a new CEO

• An organization-wide restructuring

• A widening span of control for managers

Which statement is true regarding resistance to change?

• Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.

• Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.

• Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.

• Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.

Change is?

• To cause to be different

• To cause to be the same

• Easy

• Rare

What are some common reactions to change?

• All of these

• Denial

• Indifference

• Anger

What are some tools to help the change process?

• Communication

• Training

• Flexibility

• All of these

Who is an innovator?

• likely to include more leaders of opinions than other groups, are typically younger, have a higher social status and financial lucidity, are more educated

• adopt an innovation after the average member of the society and approach innovation with a high degree of scepticism after most of the community has accepted the idea, typically have below average social status, low financial lucidity and little opinion leadership

• the first individuals to adopt and have the following characteristics: risk takers, young, highest social class, financial lucidity, sociable and close contact to scientific sources and other innovators

Which statements are true of resistance to change?

• Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.

• Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.

• Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.

• Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.