Types of Repair Facilities

Technician A says that the shop foreman is the frontline contact for customer relations. Technician B says that the service consultant typically reports directly to the business owner. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

Technician A says specialty shops are usually independent shops that focus on one type of service. Technician B says franchises are similar to specialty shops, but they are connected to a larger parent organization. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

Technician A says independent shops are not affiliated with vehicle manufacturers, but it is easy for technicians who work in these shops to get manufacturer training on new technologies. Technician B says independent shops are not affiliated with vehicle manufacturers, making it harder for independent technicians to access training on new vehicle technology. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

Technician A says that a technician can specialize in different areas based on his or her interest and ability. Technician B says that most specialty shops, such as transmission shops, primarily work on only one manufacturer’s vehicles. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

________ are connected to a larger parent organization that can help with marketing and provide a mechanism for warranty claims that are honored at related franchise shops across the country.

• Dealerships

• Independent shops

• Specialty shops

• Franchises