1.Chandra : Hello, It’s Candra. Can I help you?

Bams : Can I talk to Mr. Budi?

Candra : Sure,..............

• a. He is in a meeting now

• b. Any message

• c. Just a moment, please

• d. Call him later

CS : Customer service, This is Intan speaking, Can I help you?

Vista : I am Vista, I want to activate online banking on my phone.

CS : .................................................

Vista : Sure, 0888678908965

• a. Can I have your number, please?

• b. What is your number?

• c. Where is your phone

• d. How much is your number?

• e. Can I have your address?

Operator : Pemalang Hotel. Can I help you ?

Chandra : Good morning, . . .....

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.

• a. I want to see Mr.Andi

• b. Can I help you Mr.Andi?

• c. I would like to meet Mr.Andi, please

• d. Could you put me through to Mr.Andi, please?

• e. May I have your number please ?

Operator : Pemalang Hotel. Can I help you ?

Chandra : Good morning, . . .....

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.

• a. I want to see Mr.Andi

• b. Can I help you Mr.Andi?

• c. I would like to meet Mr.Andi, please

• d. Could you put me through to Mr.Andi, please?

• e. May I have your number please ?

Raihana : … ....

Mrs. Anni : I’m afraid you have the wrong number, Miss

• a. Hello, is this Mrs. Ita’s house ?

• b. Excuse me. Where is Mrs. Kim ?

• c. Hello, who’s speaking, please?

• d. Could you tell me where your wife is?

• e. Could you tell me where is your address?

Andi : I will go to Ari's house. Will you accompany me?

Anjas : Oh, I'm sorry I can't. I've already had an appointment.

Mira : What has Andi told you, Anjas?

Anjas : …, ..........

• a. Anjas has told me that he will go to Ari's house

• b. Andi has told me that he will go to Ari's house

• c. Andi told Mira that he would go to Ari's house

• d. I told him that he refused to go to Ari's house

• e. I told him that he will stay at home tonight

Reservation clerk : Elang Persada Airlines, good morning. May I help you?

Arya Pamungkas : Yes, ..................next Tuesday afternoon?

Reservation clerk : One moment, please. Yes, there's a flight at 4:45 p.m. and one at 6:00 p.m.

• a. Do you have any flights to Pontianak?

• b. I'd like to reserve a room

• c. Could you tell me how much a return flight costs?

• d. You had reserved double rooms

• e. Here is the reservation

Which one is the polite expression when you ask the address of caller ?

• a. Where do you live?

• b. Sorry, where do you live?

• c. I'm sorry, may I have your address please?

• d. Who si speaking here?

X : hello

Y : Good morning Tempo Magazine, Intan speaking. May I know who's calling please?

X : I'am Sarah please connect me with Andrew!

Y : I am sorry Mr. Andrew is busy ....................?

X : Oh sure, tell him to meet me at library this evening at 4 p.m.

• a. Could you leave a messsage?

• b. He is on duty now

• c. What can I do for you?

• d. Sorry, you can call back at 4

• e. Mr. Andrew is free now

Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?

Receptionist : ............... I'll try to put you through to Mr.Agus at his office.

• a. It's all right

• b. Hold the line,please

• c. Who's speaking,please!

• d. Sorry to keep you waiting

• e. Could you leave a message ?