seven quality tools

Which of the following tools would be most appropriate for collecting data to study the symptoms of a problem?

• Control Chart

• Checklist

• Check sheet

• HIstogram

The upper control limit defines:

• The highest standard deviation of the process

• The highest specification limit that the customer wants

• The highest variance of the process

• The highest level that the process should operate within

A Run Chart is a useful tool to show:

• the error margin of a sample versus a whole population

• behavior of data points against control criteria

• behavior of data points against specifications

• patterns and trends in a row of data points

Normal variance in the operation of processes is due to:

• Common Causes

• Assignable Causes

• External Causes

• Special Causes

A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:

• Run Chart

• Pareto Chart

• Ishikawa Diagram

• Stratification

Pareto chart provides corrective action for high-frequency causes of problems.

• true

• false

Control Limits are the same are Specifications Limits.

• true

• false

According to Deming, Quality problems are

• Due to management

• Due to method

• Due to machine

• Due to material

While setting Quality objective, ________ to be considered.

• Material quality

• Customer need

• Market demand

• All of the above

TQM promotes

• Small change

• Continuous improvement

• Employee participation

• Employee