Changes since Work from Home

Your performance review discussion, targets and

objectives will now be stored on

(a)  

As demand is lower and will to enable us to reach OTT

target, we have been using AHT on both CR and CR. True or False?

• True

• False

You can now be connected on VPN while using

(a)  

Customers are proactively being reminded of their

upcoming bookings (24h in advance). True or False

• True

• False (48h in advance)

For proactive contact you will be required to contact only customers that have already cancelled their hotel reservation. True or False?

• True

• False

Data Protection article can be found on

(a)  

When submitting a query the customers will be prompted to add details about their reservation before the ticket is received. True or False?

• True

• False

On the new webform depending on what customers selects from the dropdown list, they will be prompted with mandatory fields before submitting a request. Why this has change?

• To facilitate ID&V procedure

• To reduce contact

PICKUP EXPERIENCE – PICKUP COMPANION: Customers will receive an SMS with a web link providing information about their trip, instructions for meeting their driver and useful contact information. Why this was implemented?

• To avoid customer contacting us before of the pick-up

• To have easier access to meeting point information,

  driver details and booking details

We no longer cooperate with

(a)