Complaint process

Complaint process

1st - 2nd Grade

14 Qs

quiz-placeholder

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Complaint process

Complaint process

Assessment

Quiz

Professional Development

1st - 2nd Grade

Practice Problem

Medium

Created by

Maria Machado

Used 7+ times

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14 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

When you receive a complaint if an investigation is already open, what step you should take?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a complaint is received over the phone what is the first thing you need to take in consideration?

Where is the customer

If there's a meeting point

What time did the flight land

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The main reason we offer compensation to the customers are the following: midnight confusion, diverted flight, Customs - baggage claim delay. True or false?

True

False

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

For incomplete journey with no additional taxi taken what is the compensation we offer to the customers

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

For a vehicle downgrade what is the penalty apply to suppliers

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

For driver delay less than 20 minutes what is the compensation offered to customers?

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If customer called to report Driver no show Outside waiting time and no answer from supplier/driver at any location, what step you should take?

Advise customer needs to take a local taxi and check if we have emails from SP – no emails? Refund the customer.

Offer Goodwill straight away

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