Half way recap

If a member calls in to disenroll what should our next step be?

• nothing contact the state

• enrollment request

• Just Cause Grievence

• i dont know

Where do we find the members enrollment status in compass?

• additional actions

• enrollment

• composite screen

• we dont

How long is an address change good for?

• 7 days

• 10 days

• 30 days

• Forever

If a member got an id card for someone who lived there in the past where is another place that we could report this privacy breach?

• Correspondence

• We do not report a breach

• Privacy Assistance

• Update Member Demographics

If a member is needing an interpreter to meet them at the office where do you put in that request?

• Voiance

• Additional Actions

• The providers office

• Add Task - Translator

How long does it take for an ID card to arrive to a member?

• 3-5 calendar day

• 10 business day

• 3-5 business day

• 7-10 calendar days

What add task do i use to search for benefits?

• Authorization Search

• Benefits/Programs

• Additional Actions

• Enrollment

When can a member disenroll?

• Whenever they want

• Within 90 days of enrollment

• NEVER

• During open enrollment

How is Medicaid funded?

• State and federal government

• Common People

• Anthem only

• i dont know

What is Kaylees favorite Color?

• mellow

• hello

• yellow

• yelllllooooowww