Reviewing Performance

What is 'performance management'?

• A planned and structured approach that moves a business from its current state to a desired future state

• The skilful, or sometimes scheming, exercise of influence over someone to achieve a desired outcome

• A bargaining process with the aim of reaching an agreement

• A process by which management reviews the overall performance of the business and its employees to determine how goals can be better reached

Reviewing performance after transformational change can assist management in ascertaining the effectiveness of the change.

Is this statement true or false?

• True

• False

What does 'KPI' stand for?

• Key performance indicator

• Key participation indicator

• Key professional indicator

• Key performance index

What is a 'key performance indicator'?

• A professional who provides expert advice in a particular area to a business

• A tool used to identify and analyse the positive factors (driving forces) and negative factors (restraining forces) in an environment where change is occurring

• An objective, set by a business, that can be measured to allow business performance to be assessed

• A provider of expert knowledge in a particular field to a business

'KPIs use specific criteria such as efficiency and effectiveness to measure peformance.'

Is this statement true or false?

• True

• False

What is business transformation all about?

• Outcomes

• Maximising business efficiency and performance

• Becoming a leader in an industry

• All of the above

What are the two main performance outcomes for an employee?

• Redundancy and retraining and development

• Redundancy and resistance

• Retraining and development and resistance

• Efficiency and effectiveness

When a business is undergoing transformational change, what will performance management determine?

• Workforce employment requirements

• The overall purpose and goals of the business

• Change in the market

• The desired future state of the organisation

What is 'redundancy'?

• A planned and structured approach that moves a business from its current state to a desired future state

• An employer-directed separation strategy that occurs when a business reduces the number of employees because a position is no longer required

• The forces that resist a change

• The process of learning new skills

When does redundancy occur within an organisation?

• When a position is no longer required

• When employees are unsatisfied with their jobs

• When a position is still required

• When a new employee is hired