EXAMEN DE SERVICIO AL CLIENTE
Authored by LUIS CARLOS ENRICO CARRANZA
Professional Development
Professional Development
Used 47+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
CUAL ES LA FINALIDAD DE UNA BUENA ATENCIÓN AL CLIENTE
DAR UN VALOR AÑADIDO
LA SATISFACCIÓN AL CLIENTE
LA FIDELIZACIÓN
TODAS SON CORRECTAS
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
UNA COMUNICACIÓN POSITIVA DEBE TENER LAS SIGUIENTES CARACTERÍSTICAS.
OPORTUNA, ESPECÍFICA Y VERDADERA
TRANQUILA, LIGERA, IRÓNICA Y VACILANTE
VARIADA, ESTRATÉGICA, SARCÁSTICA Y OPORTUNISTA
CALMADA, DESCRIPTIVA, OSADA, VARIABLE
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
SEGUN LA NORMATIVA EUROPEA EL SERVICIO DE PMR ES:
DEBE PAGAR UN SUPLEMENTO ADICIONAL
LA COMPAÑIA AEREA LO COBRA EN EL TICKET O BOLETO DE AVION
ES GRATUITA
NINGUNA RESPUESTA ES CORRECTA
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
CÓMO DEBEMOS COMUNICARNOS CON UN PASAJERO DEAF
HABLARLE FUERTE PARA QUE NOS ENTIENDA
COLOCARNOS EN UN LUGAR ADECUADO PARA QUE NOS VEA CON CLARIDAD Y GESTICULAR DE MANERA CORRECTA
HABLARLE ASÍ NO NOS ESTÉ MIRANDO PARA DARLE INDICACIONES
HABLARLE AL OIDO ASI NOS PUEDA ESCUCHAR MEJOR.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
BENEFICIOS DE UN PASAJERO BUSINESS CLASS
TODO GRATIS, MALETAS EXTRA GRATIS, SERVICIO DE TAXI GRATIS, LLEVAR MASCOTAS GRATIS, SERVICIO VIP PARA ACOMPAÑANTES.
MAS FRANQUICIA, ASIENTOS MAS GRANDES, ACCESO A SALA VIP, ATENCIÓN PREFERENTE, EMBARQUE PREFERENTE, ACUMULA MAS MILLAS DE VIAJE.
AVIÓN PRIVADO EN CASO DE CANCELACIÓN DE VUELO, HOTELES GRATIS, TOURS GRATIS.
USO PARTICULAR DEL AVION, TRIPULANTES A SU ENTERO SERVICIO, LLEVAR CUALQUIER CANTIDAD DE MALETAS EXTRAS SIN COSTO.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SILLA DE RUEDA DE RAMPA
WCHC
WCHR
WCHS
WCHP
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
PODEMOS LLEVAR EL UNIFORME PUESTO A CUALQUIER EVENTO INCLUIDO EN NUESTROS TURNOS.
VERDADERO
FALSO
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
15 questions
DCA Kemilau Test Drive & Suzuki Bonus Suzuki
Quiz
•
Professional Development
19 questions
Técnicas de cocina
Quiz
•
Professional Development
20 questions
MF1423 TEMA3 EXAMEN
Quiz
•
Professional Development
15 questions
Anatomia capilar
Quiz
•
Professional Development
20 questions
Unit 6: Musical Expressions
Quiz
•
Professional Development
15 questions
CrediPronto
Quiz
•
Professional Development
20 questions
GTC 185
Quiz
•
Professional Development
20 questions
Da Alexandria à Era Digital...
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
10 questions
Probability Practice
Quiz
•
4th Grade
15 questions
Probability on Number LIne
Quiz
•
4th Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
6 questions
Appropriate Chromebook Usage
Lesson
•
7th Grade
10 questions
Greek Bases tele and phon
Quiz
•
6th - 8th Grade
Discover more resources for Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
12 questions
Mardi Gras Trivia
Quiz
•
Professional Development
7 questions
Copy of G5_U5_L14_22-23
Lesson
•
KG - Professional Dev...
12 questions
Unit 5: Puerto Rico W1
Quiz
•
Professional Development
42 questions
LOTE_SPN2 5WEEK2 Day 4 We They Actividad 3
Quiz
•
Professional Development
15 questions
Balance Equations Hangers
Quiz
•
Professional Development
31 questions
Servsafe Food Manager Practice Test 2021- Part 1
Quiz
•
9th Grade - Professio...