Let's check your understanding Vol. 1

Which make part of the 3-part start?

• Ask

• Acknowledge

• Assure

• Reassure

How can consumers be classified based on NPS?

• Promoters

• Detractors

• Regulators

• Passives

What information must be HIPAA verified with a member?

• First And Last Name

• Date Of Birth

• Member ID/Medicare ID/Full address

• Social Security Number

Where are UHG headquarters located?

• Hot Springs, Arkansas

• Carol Stream, Illinois

• Cypress, California

• Minnetonka, Minnesota

Which are UnitedHealth Group's platforms?

• UnitedHealthcare

• UnitedRx

• Optum

• United Airlines

What do our ICRIP values stand for?

• Integrity

  Compassion

  Relationships

  Innovation

  Performance

• Insurance

  Care

  Response

  Icons

  Peace

• Integrity

  Collaboration

  Responsibility

  Involvement

  Practicality

• Insurance

  Compassion

  Rapidness

  Innovation

  Performance

What does HIPAA stand for?

• Health Insurance Portability and Affordability Act

• Health Information Portability and Accessibility Act

• Health Insurance Portability and Accountability Act

• Health Information Protection and Accountability Act

What is an insurer?

• A healthcare provider

• An insurance company

• A person contracting an insurance policy

• A collection agency