Managerial Training

1. ……………… is an appropriate starting point. It involves goal setting -- setting the direction for the company for the future. Strategies evolve from this process as well. The key questions we ask here are: Where are we today? Where do we need to go tomorrow and how are we going to get here?

• Planning

• Organizing

• Leading

• Controlling

The …………………. function deals with monitoring activities and progress toward the achievement of goals, and taking corrective action as deemed necessary.

• Planning

• Organizing

• Leading

• Controlling

…………………includes determining what tasks will be done, who will do them, how the tasks will be grouped, who will report to whom, and where decisions will be made

• Planning

• Organizing

• Leading

• Controlling

Purpose of ………………… is to harmonize all actions of an Organization in order to achieve smooth operations and success. Choose any 2

• Coordination

• Leading

• Integration

• Planning

The higher one rises in the managerial hierarchy, the more important is ____________skills

• Conceptual

• Human

• Technical

• All of above

What are the effective four communication skills? Choose the 3 skills below.

• Clarifying

• Understanding

• Reflecting

• Consulting

• paraphrasing

What are the Service Manager’s roles? Multiple answer

• Operation Management

• Human Resource Management

• Customer Relation

• After sale Business

Which are the Motivation factors from below basics human needs – Multiple answer

• Self actualization

• Esteem

• Love -belonging

• safety

• Physiological

How do managers retain staff in an organization?

• Provide rewards
• Provide share ownership
• Honour the employees
• Create job displacement

A process whereby the management determines the type and the number of employees that need to be hired to fill the vacant positions in an organization at a certain period of time. In other words, this process matches individuals from inside the organization with individuals outside the organization

• Mental health test
• IQ or Knowledge Test
• Personality and Psychology Test
• Skills and achievement test