F&B Let's Drive Sales

Getting inspired by other’s successes is part of the

• Fixed mindset

• Growth mindset

• Resilient mindset

• Positive mindset

The R in SMART stands for

• Realistic

• Resilient

• Relevant

• Reassuring

Which part of an action plan includes Equipment?

• Evaluation

• People

• Time Frame

• Resources

Getting maximum results by putting in minimal efforts is called

• Efficiency

• Effectiveness

What can be calculated as Gross-Total Operating Expenses

• Average per Hour

• Revenue per hour

• EBIDTA

• Gross profit

To calculate the average per guest you use

• Total Net Sales/No of guest served

• Total Net Sales/Total Ticket

• Total Sales/ Number of working Hours

• Net Sales-Cost of Goods Sold

What is an accurate description of Customer Lifetime Value?

• It is the sum of the customer’s purchases per visit

• It is a measurement of the customer’s value to the company throughout the entire relationship

• It is an evaluation of the customer’s behavior

• It is the value of the customer spending power

Which one of the following is NOT a tool to increase conversion rates?

• Building and emotional connection with the customer

• Maintaining a positive attitude

• Efficient scheduling and working hours

• Applying the New Normal guidelines

Which of the following is NOT part of a manager’s building blocks?

• Target Achiever

• Trend Setter

• People Mobilizer

• Customer Focused

Which if the following is NOT a benefit of Product Knowledge?

• Better interaction and professionalism with customer

• Attractive and strategic display of best-selling items

• Enhanced Performance, Lower Turnover, Lower Absenteeism

• Customer Satisfaction, Emotional Attachment and Loyalty