
Customer Service - Intro
Quiz
•
Other
•
9th - 11th Grade
•
Practice Problem
•
Medium
Cindy Hart
Used 6+ times
FREE Resource
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
More than 80% of customers who do not return to a restaurant report that they were unhappy with the business's
food
Service
Prices
Atmosphere
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer comes in and wants a grilled chicken sandwich. Your restaurant does not have this. You should....
Tell them to try the restaurant next door
Provide some other option or suggestions like a grilled chicken salad.
Ask them why they didn't go to Zaxby's
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During their meal, a man calls you over to tell you that his daughter's hamburger is pink inside and that she won't eat it. You should...
Explain that the restaurant does not cook hamburgers to order
Apologize and replace the hamburger with one that is more done
Tell the man you will go yell at the cook
Suggest going to another restaurant
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is responsible for the customer's first impression of an operation?
The host
Server
The employee in the parking lot
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A woman walking with crutches and two small children is going through the self-serve line. Which of the following is most likely to be helpful to them?
Offering to carry their food to the table to them?
Recommending the sandwich special
Suggesting that the women send the toddler through the line and she sit down
Giving them free dessert
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
At full-service and fine-dining establishments, a course should be served
Before the one before is finished
On, time even if it is cold
As soon as possible
Within 5 minutes after the one before is finished
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer has just come into the restaurant with her two small children. How can you best anticipate her needs?
Wait and let her ask for everything
Provide her with kid's activities, booster seats, and a booth away from older customers.
Watch as she struggles to open the door with one child in her arms, one holding her hand, and a diaper bag.
Do nothing
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