Chapter 9- Renewal outcomes

What is the change process?

• Transition - Future State

• Current State - Transition - Future State

• Current State - Future State

• Future State - Transition - Current State

Who are the key internal stakeholders impacted by change?

• Management and Government

• Employees and Suppliers

• Competitors and management

• Management and Employees

What one is not part of the Performance management cycle?

• Measure performance

• Identify Needs

• Communicate the needs

• Set objectives

• Feedback results

What does KPI stand for?

• Key Productive Indicator

• Key Performance Instructions

• Key Performance Indicator

• Keep Performance Indicator

What is the purpose of Key Performance Indicators? There is more than one correct answer.

• Motivating employees to perform

• Providing guidance towards goal achievement

• Alerting management to the risk of resistance

• Telling the employees what is expected of them and the consequences if not achieved

What are the two outcomes of performance management?

• Redundancy and Retraining and development

• Negotiation and Manipulation

• Organisational structure and Organisational culture

What could cause redundancy in an organisation?

• Technological Change

• Restructuring or reorganising

• A merger or acquisition

• Business downturn

• All of the above

Whose role is it to manage redundancy?

• HR Manager

• Operations Manager

• CEO

• Finance Manager

Which two options are a benefit to employees of retraining?

• Updates skills and provides a continuous learning programme for employees

• Retraining may require employees to work longer hours to upskill

• Employees may be reluctant or unwilling to participate in retraining programmes

• Employee skill set is developed, which improves workplace outcomes and motivations

What are the four management roles?

• Authoritarian, Democratic, Advocate, Bureaucratic

• Negotiation, Participation, Communication, Manipulation

• Finance, Operations, Marketing, Human Resources

• Authentic, Transactional, Transformational, Charismatic