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5.1

Authored by Roma Salah

Other

Professional Development

Used 4+ times

5.1
AI

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12 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1- Customer who follow his /her cancellation request won’t be able to request technical concession

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2- In order to request concession for any customer his/her TTS shouldn’t exceed 6 months from creation date

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3- We will request concession for “Voice down” TTS

True

False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1- We can search by account number in TTS tool

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2- TTS show type of problem customer face.

True

False

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3- We could differentiate whether problem is still exist or not from TTS

True

False

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1- In case there is more than one TTS ticket with different tittle, The agent should create one TT for all TTS tickets.

True

False

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