
5.1
Quiz
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Professional Development
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Roma Salah
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12 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- Customer who follow his /her cancellation request won’t be able to request technical concession
True
False
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2- In order to request concession for any customer his/her TTS shouldn’t exceed 6 months from creation date
True
False
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
3- We will request concession for “Voice down” TTS
True
False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- We can search by account number in TTS tool
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2- TTS show type of problem customer face.
True
False
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
3- We could differentiate whether problem is still exist or not from TTS
True
False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- In case there is more than one TTS ticket with different tittle, The agent should create one TT for all TTS tickets.
True
False
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