5.1

1- Customer who follow his /her cancellation request won’t be able to request technical concession

• True

• False

2- In order to request concession for any customer his/her TTS shouldn’t exceed 6 months from creation date

• True

• False

3- We will request concession for “Voice down” TTS

• True

• False

1- We can search by account number in TTS tool

• True

• False

2- TTS show type of problem customer face.

• True

• False

3- We could differentiate whether problem is still exist or not from TTS

• True

• False

1- In case there is more than one TTS ticket with different tittle, The agent should create one TT for all TTS tickets.

• True

• False

2- If customer got an approved concession , we will extend his/her bill by adding more days

• True

• False

3- if customer follow his/her concession after SLA we will renew it again

• a- True

• False

4- To ensure if customer got his/her concession or not we have to check

• SR

• b- Overview

• Limit query transaction log