Sales day 4

Change speed procedures for direct customer will be such as corporate deal customers

• True

• False

Customer paid from18/August till 17/ September

In case he/she call us on 8/September he/she is:

• Before due date

• On due date

• After due date

Corporate one invoice can change his/her speed via 111

• True

• False

In case there is a variance between matrix and BSS we will send a TT and inform customer with SLA 3 working days

• True

• False

SLA for changing port only is

• 48 H

• 72 H

• 5 WD

In case customer has Port and card No and call us before due date, He should call us before ……….. From his due date

• 5 days

• 2 days

• 7 days

SLA for change speed via 111 is

• On Spot

• 2 hours

• 4 hours

In case customer asked to change his speed before due date ,Will lose the rest of his month and quota

• True

• False

We must change primary offering first in case customer port or card no

• True

• False

Service will be cut during change port for

• 4 Hours

• From 1 Hour to 4 Hours

• 2 days