Emergency Escalation & Call Tree Matrix

There should be five main components to any Escalation Procedure, which one is not?

• Master Contact List

• Individual Escalation Lists

• Pocket Size Master Contact List

• Posted Call Tree Matrix

Which one are not required to be in the master contact list?

• Client Business Secretary

• Building Management

• JLL Management

• Client FM Representative

What is Individual Escalation List?

• Detail list of master contact list

• Detail list of someone should be called on specific various situations

• Detail list of client escalation list during emergency situation

• Detail list of FM team both client and JLL team

What should be included in pocket size essential contact list?

• FM client stakeholder (CRESA or CRE or CRS, etc)

• Client Business Line Manager

• Non Critical Vendor

• Regional EOS Lead

What is the minimum frequency to review master contact list?

• Annually

• Semi annually

• Quarterly

• Monthly

Where is the best location to put Posted Call Tree Matrix?

• Corridor hall

• Receptionist desk

• Security Room

• Within any Critical Environment

What is JLL escalation technology to be used?

• JLL Accident and Incident Reporting

• JLL Escalation Apps

• CMO Mobile Apps

• CMO Incident Reporting

At minimum, how much the severity level required to be on the escalation matrix?

• 4

• 3

• 2

• 1

How to conduct emergency number testing?

• Direct phone call to respective person mobile and noted the response

• Direct phone call to respective person office landline and noted the response

• Not required to conduct since the communication with respective person are on regular basis

• None of the above are correct

The best approach to remind us on emergency call tree testing is?

• Put it in master contact list

• As and when required

• Put it inside the 52 weeks planner

• To conduct before Ops Aide