Intro to Hospitality & Service Review

______________ is meeting the needs of guests with kindness and goodwill.

• Culinary arts

• Hospitality

• Sanitation

• Nutrition

Service is a(n) _____________ done for someone else.

• Activity

• Restaurant

• Hotel

• Sport

What are the 2 most important factors to ensure the guest have the best service experience? (check all that apply)

• Quality service

• Lodging

• Consistent service

• Culinary

_________________ is service that meets or exceeds guest expectations.

• Quality service

• Consistent service

• Word of mouth

• Lodging

_______________ is a type of advertising where people have informal conversations about their experience with a business.

• Commercials

• Recreation

• Travel

• Word of mouth

Lodging facilities come in a range of price points from budget (inexpensive) to luxury (expensive).

• True

• False

___________________ is providing the same good quality service and products to guests every time they come to your business.

• Quality service

• Consistent service

• Lodging

• Recreation

_____________ is the ability to put yourself in someone else's shoes and understand how they feel.

• Hospitality

• Empathy

• Recreation

• Culinary

A(n) ____________ is a customer who purchases products or services from a hospitality business.

• service

• guest

• need

• empathy

The words customer and guest can be used interchangeably.

• True

• False