Intro to Hospitality & Service Review
Quiz
•
Other
•
9th - 12th Grade
•
Practice Problem
•
Easy
Michael Martin
Used 43+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
______________ is meeting the needs of guests with kindness and goodwill.
Culinary arts
Hospitality
Sanitation
Nutrition
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service is a(n) _____________ done for someone else.
Activity
Restaurant
Hotel
Sport
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the 2 most important factors to ensure the guest have the best service experience? (check all that apply)
Quality service
Lodging
Consistent service
Culinary
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_________________ is service that meets or exceeds guest expectations.
Quality service
Consistent service
Word of mouth
Lodging
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______________ is a type of advertising where people have informal conversations about their experience with a business.
Commercials
Recreation
Travel
Word of mouth
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Lodging facilities come in a range of price points from budget (inexpensive) to luxury (expensive).
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
___________________ is providing the same good quality service and products to guests every time they come to your business.
Quality service
Consistent service
Lodging
Recreation
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