Chapter 2 - Communicating in the Workplace

An oversimplified belief or generalization about a group of people sharing a common set of characteristics is a _____.

• culture

• stereotype

• team

• consensus

Shared beliefs, customs, practices, and social behavior of a particular group or nation is called _____.

• culture

• stereotype

• team

• consensus

_____ is a term that means a person is willing to talk to people and share information.

• Leader

• Diverse

• Communicative

• Obnoxious

A field of education concerned with teaching English to those whose native language is not English is referred to as _____.

• Workplace Education

• Bilingual Learning

• Language Arts

• English as a second language (ESL)

The process of sending and receiving messages between people of various cultures is called _____.

• diversity talking

• intercultural communication

• negotiation

• leadership

When people from different backgrounds, cultures, or demographics all come together in a group, it can be called _____.

• diversity

• culture

• stereotype

• communicative

The process of influencing others toward a common goal or making things better is a simple definition of _____.

• critical-thinking skills

• leadership

• time management

• learning

When individuals involved in a conflict come together to discuss a solution, it is called _____.

• time management

• leadership

• negotiation

• intercultural communication

Legendary football coach, Vince Lombardi, believed winning took a lot of control and discipline. He gave specific directives to everyone that worked and played for him, and everyone always knew what was expected. He had clear-cut expectations and consequences for failure to meet the expectations. This is an example of which leadership style?

• autocratic

• democratic

• laissez-faire

• open dynamic

True or False? Depending on the situation, all three of the basic styles of leadership can be useful and effective because each style has its own strengths and weaknesses.

• True

• False