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Med Asst Telephone Communications

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10th - 12th Grade

Used 3+ times

Med Asst Telephone Communications
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What two things does proper telephone

management do?

ensures customer safety

keeps patients informed

ensures patient satisfaction

keeps patients involved in care

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the 5 C's of communication?

caring, complete, complex, cohesive, and clear

complex into simple, clarified, courteous, cohesive, concise

correct, caring, consice, considerate, clear

complete, clear, concise, courteous, cohesive

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You should answer a call within _________ (number) rings.

4

5

3

2

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you identify a caller if they do not give you their name?

trace the call

caller id

ask them

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Most calls are of these three types. Emergency Calls, Clinical Issues and ______________________________

Administrative issues

Inquiring how to treat a disorder or injury

Asking for a moment of the Doctor's time.

Pharmacy Reps

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these types of calls would be handled by the medical assistant?

Reports from hospitals and patients

Calls from another physician

Personal calls

Request for prescription renewals

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On who's authority may a medical assistant release patient information?

The patient

The insurance company

The office manager

The physician

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