Certiport ESB Practice Exam 3

Which two groups of people would benefit the most from a well‐written business plan? (Choose two)

• Job recruiters

• Business owners

• Distributors

• Hired accountants

• Investors

Leo is putting together a business plan for his tutoring app business. Which of the following would be the best section of the business plan to include his key employees and an organizational chart for new hires?

• Competitive analysis

• Description of product/service

• Financial projections

• Management team

Niko wants to hire a part‐time employee for his dog grooming business. He is trying to decide on the best way to get good candidates for the position. Put the following steps in order for how he should move forward.

• 1  Write a job description for the dog groomer

  2  Review resumes to set up interviews for the most qualified candidate

  3  Identify the skills that this employee will need to have

  4  Post the job description where people who work with animals would easily find it

• 1  Identify the skills that this employee will need to have 2  Post the job description where people who work with animals would easily find it

  3  Write a job description for the dog groomer

  4  Review resumes to set up interviews for the most qualified candidate

• 1  Identify the skills that this employee will need to have

  2  Write a job description for the dog groomer

  3 Post the job description where people who work with animals would easily find it

  4  Review resumes to set up interviews for the most qualified candidate

• 1  Post the job description where people who work with animals would easily find it

  2 Write a job description for the dog groomer

  3  Review resumes to set up interviews for the most qualified candidate

  4  Identify the skills that this employee will need to have

Viola is the owner of a gymnasium for young children. Her business only has a few part‐time employees who all teach the gymnastics classes. Viola manages this team of people along with running the business. What would be the skills and characteristics needed for employees on the bottom level of her organizational chart?

• Democratic management style

• Fun, energetic, good with kids

• Good with numbers and bookkeeping

• Great with computers, good critical thinking skills

Skye is the owner of a small clothing boutique. She implements a separation of duties at her business in which every part‐time employee is responsible for stocking clothes and making sales with customers. What could Skye put in place to make sure that every employee is doing his or her tasks in the same way as each other?

• Standard operating procedure

• Customer return policy

• Job recruiting websites

• Accounting systems

Ana has been receiving negative customer reviews for her restaurant. Put the following steps in order for how she could identify and fix the problem with her operations.

• 1 Write a new operational or customer service policy to fix the problem

  2  Identify the point of failure that is causing negative reviews

  3  Decide if the reasons for failure was a gap in operational policies or in a customer service policy

  4  Ask what might have caused the failure

• 1  Ask what might have caused the failure

  2 Write a new operational or customer service policy to fix the problem

  3  Identify the point of failure that is causing negative reviews

  4 Decide if the reasons for failure was a gap in operational policies or in a customer service policy

• 1 Write a new operational or customer service policy to fix the problem

  2  Ask what might have caused the failure

  3  Identify the point of failure that is causing negative reviews

  4 Decide if the reasons for failure was a gap in operational policies or in a customer service policy

• 1  Identify the point of failure that is causing negative reviews

  2  Ask what might have caused the failure

  3 Decide if the reasons for failure was a gap in operational policies or in a customer service policy

  4 Write a new operational or customer service policy to fix the problem

Which of the following are factors that affect your credit score? (Choose three)

• Payment history

• Previous job history

• Previous job history

• Length of credit history

• Highest level of school completed

Eli runs a coffee shop that needs loans and credit to expand. What tools should Eli use to help keep his credit score positive? (Choose two)

• Cash flow budgets

• Standard operating procedures

• Customer service policies

• Organizational chart

• Accounting systems

Deja is an interior designer who does renovations on older homes. She has structured her business model so that most of her expenses are variable. Which of the following is not a variable expense for her business?

• Building permits for each project

• Professional interior designer license fee

• Travel to and from residences

• Building materials for each project

Dev is a personal trainer who conducts training sessions and teaches fitness classes. Which of the following expenses would be counted against the business’s burn rate? (Choose two)

• Credit card processing fee per sale

• Monthly gym rental fee

• Travel to/from appointments

• Monthly cost to host his website