CBMEC 101 Unit 1 Quiz

This is the business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company

Operations Management is both a management and a business function

• True

• False

The marketing department manages which of the following?

• customer demands

• materials and information

• capital investment

• production of goods and services

The finance department manages which of the following?

• sales for good and service

• produce goods and services

• capital investments

• materials and information

Which is the intended output of operations management?

• sales for goods and services

• production of goods and services

• efficiency

• transformation process

Where can operations manager acquire input in order to perform transformation process?

• facilities

• materials

• customer feedback

• all of the above

This means performing activities well for the least possible cost without sacrificing quality

Value added is the net increase between input product value and output material value

• true

• false

The quality of a service organizations are;

• it offers intangible product, products cannot be inventoried and capital intensive

• it offers intangible product, product is inventoried and labor intensive

• it offers intangible product, high customer contact and product cannot be inventoried

• it offers intangible product, longer response time and capital intensive

Both service and manufacturer organization have quality, productvity and response issues

• true

• false