External environment refers to _________________________

• forces outside the organization that limit the organization's performance

• factors and forces outside the organization that affect the organization's performance

• forces and institutions inside the organization that affect the organization's performance

• forces inside the organization that increase the organization's performance

The ________ environment includes those forces that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals.

• general

• specific

• secondary

• forward

An organization's specific environment _____________.

• is unique and changes with conditions

• is the same regardless of the organization's age

• is determined by the top level of management

• must be quantified to establish its existence

The main forces that make up an organization's specific environment are ________.

• suppliers, legislators, customers, and employees

• customers, suppliers, competitors, and pressure groups

• employees, competitors, pressure groups, and regulators

• suppliers, employees, competitors, and legislators

Organizations exist to meet the needs of which of the following constituencies?

• customers

• legislators

• suppliers

• competitors

When you think of an organization's suppliers, you ________.

• know that they are the main customers of the organization

• typically think of governments that pass the laws the organization must follow

• know that they are located close to the organization itself

• typically think in terms of organizations that provide materials and equipment

Each of the following is considered an organizational supplier except providers of ________.

• financial inputs

• labour inputs

• materials

• political pressure

The Internet is having an impact on determining whom an organization's competitors are because it has ________.

• defined the common markets for organizations

• made certain products invaluable to customers

• virtually eliminated the need for shopping malls

• virtually eliminated geographic boundaries

The general environment factor of economic conditions consists of which of the following?

• legislation recently passed by the Senate

• interest rates

• changes in disposable income

• stock market fluctuations

Sociocultural conditions consist of ________.

• demographic profiles of an organization's suppliers

• legal issues as determined by court decisions

• the level of unemployment and real economic incomes of workers

• changing expectations and values within society