N4/5 Admin Theory (1)

The underlying color of a slide

• Transitions
• Hyperlink
• Background
• Handouts

Which of the following are benefits of good customer service? (pick 2)

• Keeping loyal customers

• Poor competitive edge

• Higher staff turnover

• Attracting new customers

How can a business ensure they provide good customer care? (pick 2)

• Charge customers for calling them

• Respond to emails promptly

• Provide regular customer care training for employees

• Ensure they do not refund their item

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the following TASKS an Admin Assistant would carry out

• Create and update Spreadsheets

• Be patient

• Be approachable

• Organise travel and accommodation for managers

• Have good IT Skills

Honest and Trustworthy are

• Skills
• Duties
• Qualities

A skill is...

• Something you have learned to to

• A good thing about your personality

• A task carried out by an admin assistant

Answering the telephone would be:

• Skill of an Administrator
• Quality of an Administrator
• Duty of an Administrator

Communication is a...

• Skill

• Quality

• Duty

Microsoft Publisher is a

• Web Browser
• Operating System
• Desktop Publisihing Program
• Word Processor