Hospitality & Lodging Review

The word hospitality comes from the ________ term hospice, meaning “to provide care and/or shelter for travelers.”

• French

• American

• Spanish

• Italian

What is the international symbol for hospitality?

• Apple

• Orange

• Kiwi

• Pineapple

How many segments make up the hospitality industry?

• 3

• 4

• 5

• 6

True or False. Travel is one of the five segments of the hospitality industry?

• True

• False

True or False. Service is another word for hospitality?

• True

• False

People with a ____________________ are happy to do something extra to make the guest’s experience memorable.

• hospitality mind

• service spirit

• customer service mindset

• good attitude

an expression used to describe a guest and an associate meeting—as when a guest walks into a restaurant

• game time

• happy hour

• moment of truth

• sales opportunity

The US lodging industry has __________________ hotels

• 105,000

• 3,000

• 54,000

• 1,000,000

True or False? Hotels can be classified (grouped) by their location?

• True

• False

Forbes awards what symbol to top hotels, restaurants and spas?

• diamonds

• stars