AS Business - Motivation

Which theorist is associated with the Hawthorne effect?

• Taylor

• Mayo

• Maslow

• McClelland

Which theorist is associated with scientific management?

• Taylor

• Mayo

• Maslow

• McClelland

All the Motivational Theorists focus on the assumption that individuals are motivated by the

desire to fulfill their inner needs, except for___________________ who believed that that individuals choose to behave in ways that they believe will lead to outcomes they value

• Herzberg’s ‘two-factor theory’

• Maslow’s hierarchy of human needs

• Vroom’s expectancy theory

• McClelland’s motivational needs theory.

Which school of thought emphasizes the role of monetary incentives to motivate workers?

• human relations school

• scientific management

• motivational needs theory

• process theory

In which order, from highest to lowest, is the hierarchy of needs?

(i) self-actualization

(ii) love and belonging needs

(iii) esteem

(iv) physiological

(v) safety

• (ii), (i), (iii), (iv), (v)

• (i), (iii), (iv), (ii), (v)

• (i), (iii), (ii), (v), (iv)

• (iii), (i), (ii), (v), (iv)

Self-actualization is defined as:

• sense of being part of a group

• a sense of self-fulfillment

• a sense of meeting needs for survival

• the achievement of an individual’s goals.

Under Herzberg’s two-factor theory which of the following is a intrinsic(Internal) motivator?

• pay

• working conditions

• recognition

• relationships with others

Job enrichment is best defined as:

• switching workers from one task to another

• increasing the scope of a job by broadening the tasks undertaken

• organizing work so that employees are able to use their full abilities

• restructuring a job.

Job enlargement is best defined as:

• switching workers from one task to another

• increasing the scope of a job by broadening the tasks undertaken

• organising work so that employees are able to use their full abilities

• restructuring a job.

Which of the following is NOT a benefit of using hourly wage rates to pay employees?

• good-quality work, as employees do not need to rush jobs

• Wage rates can be adjusted easily to reflect different skill levels required to do a job.

• encourages greater effort and faster working

• fairer than piece rates in situations when employees have no control over the speed at which they work