Email Etiquette

What should you always use in an email?

• Emojis

• Casual language

• All caps

• Subject line

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Before you press send, you should always ___________ your email.

• delete

• proofread

• bold

• forward

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You need a greeting or salutation in emails.

• True

• False

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You should avoid using ALL CAPS in your emails.

• True

• False

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What is the best way to start a professional email?

• Hey!

• Dear Mrs. Emory,

• What's up?

• YO!

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Some questions and conversations are best to have face-to-face because there’s a large risk of misunderstanding in email.

• True

• False

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Which of the following should NOT be included in a complaint?

• A description of your concerns

• Attempts you made to resolve a problem

• TYPING IN ALL CAPS TO SHOW THAT YOU ARE ANGRY

• Ideas for how the problem could be solved

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What should be included in the subject line when you email a teacher?

• Just your name

• Nothing

• The topic of your email

• Your teacher's name

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When you receive an email that upsets you or makes you mad, you should

• Wait until you are calm and think about how to respond appropriately

• Write back immediately and vent your feelings

• Write back in ALL CAPS with lots of exclamation points!!

• Delete it

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What is it important to do with every email?

• Reread your email and fix any typos.

• Make sure that your tone is appropriate.

• Add a relevant subject line.

• Have a great greeting and closing.

• All of the above