Telephone handling

If someone leaves you a message on voicemail, you have to _______ it.

• read

• listen to

• text

• answer

I'm busy right now. Can you _______ later?

• hang up

• call back

• call through

• hang on

To use the phone in your hotel room, you have to _______ "0" for the operator first.

• answer

• pick up

• dial

• call

Maria's not here just now. Would you like her to _______ your call?

• return

• answer

• take

• message

A telephone call in which three or more people can hear and speak with one another is a

• conference call

• robocall

• busy signal

• video call

Randy: Good moorning. Laluna Hotel.................?

Tracy: Can I speak to Mr. Nielson, Please?

Randy: Yes. Wait a moment.

• May I help you?

• Help me please.

• Can you help me?

• Can I take a message?

Maura: Is Denny in?

Diara: ................ Can I take a message?

Maura: No, I'll call him back.

• Yes, hold a moment, please.

• I'm afraid he's out at the moment.

• May I leave a message?

• Yes, he is in the class.

Peter: "This is Peter speaking. Can I speak to Queenzy, please."

Secretary: "........"

• I'm sorry, he was out of the house at that time.

• Sure. Wait a minute. I'll take your message

• Certainly, hold on a minute, I'll put you through.

• Our manager is busy right now. He will have a meeting in half an hour

My boss says, "Please call me back after 7!"

It means....

• the boss says to call him back after 7

• the boss said that he called after 7

• The boss says not to call him after 7

• The boss says if he calls me after 7

Receptionist: May I ask who's calling? 

Bob Hall: ______

• Ms. Smith, please.
• I'll call tomorrow.
• This is Bob Hall.
• It's me speaking.