Global E-Business and Collaboration - MIS For Leader

Which of the following is an example of a cross-functional business process?

• Identifying customers

• Shipping a product

• Fulfilling a customer order

• Hiring employees

The ________ function is responsible for making sure customers are aware of the company's

• finance and accounting

• human resources

• manufacturing and production

• sales and marketing

A(n) ________ is typically a major source of data for other systems.

• TPS

• MIS

• ESS

• DSS

Which level of the organization is an ESS specifically designed to serve?

• Operational

• End-user

• Middle management

• Senior management

Using the Internet to buy or sell goods is called:

• e-commerce.

• e-business.

• an intranet.

• an extranet.

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

• DSS

• MIS

• CRM

• Enterprise applications

________ systems are also known as enterprise systems.

• Resource planning

• Enterprise resource planning

• Enterprise support

• Enterprise applications

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

• Collaborative distribution system

• Supply chain management system

• Reverse logistics system

• Enterprise planning system

Which of the following types of system would you use to manage relationships with your customers?

• CRM

• MIS

• KMS

• TPS

________ allows you to communicate with avatars using text messaging.

• A virtual world

• Screen sharing

• Collaborative writing

• A large audience Webinar