Hospitality and Tourism Unit 1-2 Test

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?

• Property supervisor

• Maintenance manager

• Front–desk supervisor

• Housekeeping manager

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

• Lodging accommodations

• Means of transportation

• Food and beverage

• Entertainment

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

• Climate

• Low cost

• Geography

• Heritage tourism

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

• They all require lodging accommodations.

• They all provide entertainment.

• They are dissimilar.

• They are interrelated.

Which type of tourism organization is funded by state– or local–level tax dollars?

• Professional development association

• Sole proprietorship

• Government agency

• Chamber of commerce

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

• To serve the hotel guests

• To entertain banquet guests

• To maintain an attractive facility

• To provide a high-quality dining experience

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

Jason provides tours to over 300 people at the historical governor’s mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

Which type of chart would Jason, a hotel manager, use to show the relationships among the divisions and departments?

• Scatter

• Analytical

• Composition

• Organizational