WORKPLACE READINESS SKILLS TEST

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• creativity and innovation.

• teamwork.

• work ethic

• critical thinking and problem solving.

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

• Developing and/or improving products, services, or processes

You've worked on the job for 6 months and have only missed 1 day of work because you attended your sister's graduation. You have demonstrated:

• patience

• customer service.

• Attendance

• integrity and resolve.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity

• efficiency.

• professionalism.

• big-picture thinking.

An example of demonstrating punctuality at work is to:

• arrive to work on time each day.

• follow work protocol as stated by the employee policies.

• learn to do your job more efficiently.

• have a positive relationship with your manager.

Jerome solved a problem by analyzing it and coming up with the best solution. This is an example of:

• critical thinking.

• Information security.

• career management.

• innovation.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• ignore requests that are outside of your job description.

• research how competitors have done it.

• ask your coworkers what they would do.

• consult the employee handbook.

Which of the following statements best resembles creativity and innovation?

• A product or service that copies another product

• A product or service that is a "updated version" of an existing product or service

• A product or service that is extremely popular among teenagers

• A product or service that transforms the industry

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following the problem-solving steps, what is the FIRST step you should take to?

• Define the problem

• Brainstorm solutions

• Plan the next action steps

• Analyze the problem

The activity that requires you to think of various solutions to solve a problem is called:

• subjectivity.

• brainstorming.

• enthusiasm.

• managing resources.