Crisis Management

It is a situation-based management system that includes clear roles and responsibilities and process related organisational requirements company-wide.

• Crisis assessment

• Crisis prevention

• Crisis management

• Crisis handling

It is a moment of truth that tests a company's readiness, resilience, and character.

• Decision

• Crisis

• Problem

• Verdict

A crisis can escalate into a disaster or long-term impediment to business growth if not handled with efficiency and sensitivity to all involved.

• True

• False

All organizational crises have the potential for grave loss for those who are affected by them.

• AMBIGUITY

• URGENCY

• STRESS AND EMOTIONS

• THREAT

Crises situations are also difficult to resolve because of uncertainty and a lack of clarity in the situation.

• AMBIGUITY

• STRESS AND EMOTIONS

• URGENCY

• THREAT

9/11 Terrorist Attacks, 2001. Is an example of what causes of crisis.

• Failures in the Organizational System

• External Threats that undermine the organization

• Exacerbation Because of Mismanagement

Occur when an employee or individual who's associated with the company is involved in unethical or illegal misconduct.

• Personnel Crisis

• Crisis of Malevolence

• Natural Crisis

• Crisis of deception

The crisis that happens as a result of the extreme tactics employed by a competitor or a miscreant to ruin the business.

• Personnel Crisis

• Crisis of Malevolence

• Natural Crisis

• Workplace violence

This stage is also called the prevention stage under phases of crisis.

• Planning

• Preparedness

• Response

• Recovery

The crisis preparedness phase is that in which the actual crisis occurs.

• True

• False