COMPUTER RESERVATION SYSTEM

What initiates the guest cycle at a hotel?

• Printing a room status report

• Creating a reservation record

• Assigning a room and rate

• Creating a customer master file

All of the following are functions performed by a reservation module of a computer based hotel property management system except:

• Determination of room availability

• Creation of a reservation record

• Generation of a room status report

• Confirmation of a reservation

Tanya frowned as she tapped the keys of her keyboard. “I’m sorry, Ms. Voigt, we don’t have any suites available that weekend. Would you like to reserve a room with two queen-size beds for $20 a night less?” What activity is Tanya performing?

• Reservation inquiry

• Determining availability

• Creating the reservation record

• Generating a report

Letters confirming reservations are normally printed by a hotel’s property management system:

• Immediately after creating a reservation record

• While determining room availability information

• During the daily system update

• After each shift

What type of report multiplies predicted occupancies by current house rates?

• Rooms availability rate

• Expected arrivals list

• Revenue forecast report

• Reservation log file

The reservations module creates a reservation record.

• Reservations inquiry

• Determining availability

• Creating reservation records

• Confirming the reservation

• Generating Reports

The reservations module suggests an alternative room type or rate.

• Reservations inquiry

• Determining availability

• Creating reservation records

• Confirming the reservation

• Generating Reports

The reservation is classified.

• Reservations inquiry

• Determining availability

• Creating reservation records

• Confirming the reservation

• Generating Reports

The reservations module prints a confirmation letter.

• Reservations inquiry

• Determining availability

• Creating reservation records

• Confirming the reservation

• Generating Reports

Which of the following is not the basic functions of Computer Reservation System in the Travel Industry?

• Displays travel services with prices and images

• Booking cancellation and refund management

• Customer data management

• Not a user friendly reservation system

• Inventory and reservation management