
Communication in the workplace
Authored by Torkel Smith
Business
10th - 12th Grade
CCSS covered
Used 13+ times

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43 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a customer who readily complains, often loudly and at a great length.
aggressive customer
chronic complainer
clientele
high-roller customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a customer who is never satisfied and feels that there is always something wrong.
chronic complainer
aggressive costumer
high-roller costumer
rip-off costumer
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
the clients of a company or business.
customer service
customer service representative
clientele
resolve
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
"Please hold."
"Can I call you back later?"
"Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"
"XYZ Sports. What do you need?"
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?
Smiling and nodding.
Asking and answering questions.
Crossing her arms and sighing.
Rolling her eyes and frowning.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is communication?
process of understanding and sharing ideas, opinions or information
process of knowing and sharing ideas, opinions or information
process of applying and sharing ideas, opinions or information
process of remembering and sharing ideas, opinions or information
Tags
CCSS.RI.11-12.7
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.11-12.7
CCSS.RL.9-10.7
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why is resolving customer service complaint important?
most complaints are not valid
cause customer to never return and bad mouth the company
it is not important to solve customer service complaints
resolving the customer service complaints are expensive
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